Refund policy

PawSolve Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

To initiate a return, contact us at z.qamar1290@gmail.com with your order number and reason for return. We will provide return instructions.

Non-Returnable Items

* Items that have been used or opened
* Items damaged due to misuse or improper handling
* Items returned after the 30-day window

Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Defective or Wrong Items
If you received a defective or incorrect item, contact us at z.qamar1290@gmail.com within 30 days of delivery. We will offer a full refund or replacement at no additional cost.

Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check with your bank. If the issue persists, contact us at z.qamar1290@gmail.com.